Customer Success Specialist - Operations Team

The Customer Success Specialist provides customers with outstanding service by taking ownership of their transactional or service requests and answering specific product questions. This role also educates customers around AudioEye’s platform. The company is looking for someone who is passionate about delivering an outstanding customer experience, brings a positive and ambitious attitude, and has a genuinely helpful personality. Key responsibilities include identifying customer needs, assisting with feature usage, troubleshooting, and handling account or billing issues. The specialist will monitor customer complaints, escalate issues as needed, and confirm correct installation of products and services. Analyzing product malfunctions, updating internal databases, informing customers about new features, and coordinating client audits are also essential components. Additionally, the role involves conducting outbound surveys and processing customer renewals.