Job Description
Deliver stellar outcomes for new and “at risk” customers by providing training, technical support and advocacy, with an end goal of creating value and driving loyalty. In this multifaceted role, you will oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order.
Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities; devise strategies to boost retention and customer satisfaction. You will build and maintain “first impression” relationships with key decision-makers within each account to solidify Xometry as their on-demand manufacturing choice. You will relay customer feedback to internal teams to inform product development and service improvements that respond to market demands. You will represent the values and mission of Xometry in all interactions, reinforcing our industry leadership in the on-demand manufacturing market.
About Xometry
Xometry powers industries by connecting people with ideas to manufacturers who can bring them to life, offering critical resources for business growth.