Deliver customer support in a FinTech-related service, handling client inquiries through e-mail and Japanese chat. Responsibilities include administrative tasks like customer registration and maintaining communication records, crafting detailed responses, processing requests, identifying issues, working with trading platforms, transcribing Japanese names, and collaborating with internal teams.

The Trade Client Services Coordinator (TCSC) is a highly motivated professional with at least 3 years of successful operational experience in specialty pharmacy. The TCSC will have primary responsibilities for the management of manufacturer, payor and strategic partners requiring enhanced operational support. The position is responsible for the co-development of long-term account strategy and supporting the Specialty Trade Account Executive for their assigned clients.

Respond to incoming inquiries from credit card clients in a courteous and professional manner. Make outbound calls to resolve disputes, educate clients, or request additional information. Thrive in a remote work environment, meeting Agent@Home program requirements. Must be flexible to work evening shifts including weekends and holidays.

Deliver high-quality service to clients by managing attendance, recording, and transcription requests to high standards in line with client requirements. Support service delivery excellence and customer satisfaction within Court Reporting. Serve as the main point of contact for internal and external queries within the team, handling necessary administrative functions.

Provide seamless and empathetic client support across phone, chat, text, and email while problem-solving efficiently. Maintain in-depth knowledge of VRAI’s products, policies, and services to assist clients with jewelry selection and care. Track and communicate client concerns, issues, and recommendations within the CX platform.