As a Costco Contact Centre Representative, you will be the first point of contact for clients in a fast-paced environment. Leverage CIBC card products to support clients' banking needs by resolving issues, identifying opportunities, and offering personalized solutions. Requires meeting Agent@Home program requirements and attending the primary work location within two hours' notice.
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The Client Success Specialist plays a pivotal role in establishing and nurturing the client experience through direct client interactions, answering and routing client support questions via various channels. This role involves researching and solving complicated client requests, maintaining knowledge of 401(k) and retirement industry rules, and proactively communicating with clients to address their needs.
Advise and arrange travel for corporate business customers, conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services. Arrange and book domestic and international business travel, including air, road, rail, and accommodations. Use various Global Distribution Systems (GDSs), including Apollo and Galileo.