Respond to incoming inquiries from credit card clients in a courteous and professional manner. Make outbound calls to resolve disputes, educate clients, or request additional information. Thrive in a remote work environment, meeting Agent@Home program requirements. Must be flexible to work evening shifts including weekends and holidays.

Build rapport with clients and providers, providing customer experience through researching billing and claims, answering general questions, setting expectations related to SonderMind, and giving technical support for the platform. Customer Success Specialists use customer service and time management skills to complete tasks and are held accountable to individual metrics.