As an Experience Partner you will be a CX practitioner and delivery expert across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals, maintaining executive relationships with customers, and acting as a main contact for programs.

You'll play a pivotal role in Olo’s Customer Support and Operations team overseeing all Tier 1 support operations, implementing best practices to improve workflows, streamline processes, and enhance the overall customer experience. You will be responsible for team performance, operational excellence, and customer satisfaction metrics, ensuring our frontline support team is empowered to provide exceptional service.

Join Cyara as a Customer Success Manager, remotely based in Australia, and play a vital role in building strong relationships with enterprise customers, ensuring they maximize the value of our solutions. The role involves owning customer outcomes, program management, understanding customer pain points, and identifying new opportunities to grow revenue.