Remote Customer service Jobs • CX

As a CX AI Workflow Specialist, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling.

The Manager, US Customer Service is a natural leader passionate about delivering exceptional customer experiences and building high-performing teams. This position involves leading a team of US-based Retention Specialists, driving team performance, collaborating cross-functionally, and elevating the customer journey. This is a remote position.