CIBC

You will work in the Fraud Credit and Debit cards Contact Centre team, ensuring service delivery to both external and internal customers. Using analytical ability, you will resolve complex problems related to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments, from internal and external sources and monitoring systems. Our Contact Centre is open Monday to Sunday, 7:00 am to midnight, and you should be flexible with your availability.

As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in a fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

As a member of CIBC’s Fraud Operation Contact Centre team, you will monitor client transactions and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.