Looking for a Customer Service Representative who will serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving skills.
Provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. Diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems. Engage in active listening with callers and confirm or clarify information and document participant claims inquiries.
This is a remote position after 1 week of training. As a Collections Agent Bilingual you will handle inbound/outbound telephone calls with owners to collect past due payments, identify accounts needing research, provide accurate information, solve owner inquiries, and follow training models.
We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get jobs done well. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.
Customer Service Representatives (CSR) are at the heart of our business and play a critical role in helping Senture succeed. Seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. CSRs will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines.
Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier.
Provide payment assistance solutions such as co-pay cards or vouchers. As the Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program, fielding requests such as card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. In this role you will handle all customer service needs and support for our European customers, take ownership of individual customer queries, and manage the order fulfilment process. You will also listen and respond to customer needs and concerns and resolve customer queries and update system accounts.
Lead and scale a high-performing team focused on delivering a world-class, end-to-end journey for home buyers and sellers. You’ll oversee both our Home Concierge and Customer Success teams, ensuring clients are engaged, matched with the right agent, and supported throughout their experience. This role combines operational leadership, frontline team development, and data-driven decision-making to drive conversion and customer satisfaction.
As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.