As the frontline representative and image of Medical Transportation Management (MTM), you will handle inbound calls from Members, Clients, and Facilities. This role requires residing in Hawaii, 1 year of call center experience, 6 months of customer service experience, basic computer skills, high-speed internet, and a quiet workspace.
The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, general inquiries, and other patient sales and service interactions. This role requires providing excellent customer service and supporting better health, while also assisting key business functions within the department and medical centers.
Respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues. Resolve issues with a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. Interactions and resolutions are documented in easy-to-use applications.
As the first point of contact for our med spa, you will handle inbound calls, online leads, DM/text inquiries, and appointment bookings across three locations. Ensuring fast responses, accurate scheduling, and a great client experience, you’ll also collect deposits and keep owners updated via simple KPI reports.
Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals. Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments. Proactively manage daily tasks to meet or exceed individual booking and conversion targets. Collaborate with the team to share insights, refine workflows, and support continuous improvement.
Resolve escalated customer service issues as a Remote Consumer Advocate with ASI/GE Appliances. Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. Take ownership in resolving escalated customer concerns and follow up to resolve appliance-related concerns.
Under general supervision, the Customer Service Representative answers and schedules patient appointments accurately and efficiently. This role requires high-level problem-solving and analytical skills, self-direction, and the ability to multi-task in a fast-paced environment with productivity and accuracy. Responsibilities include reviewing EMRs, conducting insurance verification, handling patient calls, resolving inquiries, and performing other duties as assigned.
We are seeking a professional and customer-focused Bilingual (Spanish and English) Call Center Agent to join our team to manage both inbound and outbound calls for a large telecommunications company. This role requires exceptional communication skills and the ability to provide high-quality support in both English and Spanish.
Account Specialists prevent delinquent accounts from escalating into higher-risk stages, engaging customers early to protect Attain’s portfolio performance and strengthen customer trust. They balance empathetic conversations with firm negotiation, using tools like deferrals, restructures, and repayment schedules, while maintaining records of customer interactions and escalating complex cases when needed.
You will join CIBC’s Chat & Social Media Contact Centre team, playing a key part in supporting the Contact Centre strategic objectives. You will ensure an optimal client experience when using our online and mobile banking channels. You will be responding to customer inquiries, complaints, guidance and trouble shooting.