As a Customer Support Representative, you will assist engaged and married couples with their wedding planning journey, as well as provide support for their wedding guests, family, and friends. You will manage inbound calls, meet productivity expectations, de-escalate situations, and provide product education. You will also collaborate with other agents to identify pain points and improve the overall customer experience.
Promptly and professionally respond to member, client and provider questions through multiple channels, including telephone, email, fax and U.S. mail communication. Accurately communicates eligibility, benefit, claim status and payment information. Document information in the customer relationship management system. Understand the importance of adhering to regulatory requirements. Meet or exceed quality standards and call center metrics.
As a Patient Engagement Specialist (PES), you will be the first voice of Sprinter Health, introducing our company and our in-home, no cost health services to patients and encouraging them to make an appointment. With compassion and enthusiasm, you'll interest patients in a visit from our mobile phlebotomists (known as Sprinters). This is a temporary position through Dec 31, 2025 with a completion bonus provided.
Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
Manage 80-100 inbound/outbound calls daily, assist patients with appointment scheduling, and ensure accurate communication between patients, physicians, and pharmacies. Contributes to a high-performance team in a fast-paced environment. This role is the perfect doorway into healthcare as we build specific career paths for each candidate.
The ERS Dispatcher provides exceptional customer service and dispatches technicians in emergency situations, creating an environment of service excellence. This role involves receiving information quickly, locating breakdowns using maps, operating a switchboard, creating cases in software, and dispatching technicians with necessary details. Accuracy and communication skills are essential in this fast-paced environment.
Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs. You will analyze client problems and provide information and solutions in a timely and efficient manner, while thoroughly document request outcomes for accurate tracking and analysis.
This role involves addressing member and provider inquiries related to Medicare benefits, eligibility, claims, and enrollment via phone and written communication. Responsibilities include issue analysis and resolution, documentation of outcomes, maintenance of precise records in internal systems, and ensuring timely follow-up. The position supports positive member and provider relations and contributes to contact center documentation.
As a Seasonal Bilingual Benefits Customer Service Representative, you will help French and English client members through the enrollment process, and when making updates to their health care and/or pension plans. You will be providing superior customer service in a work from home environment (following training). During the busy season you may work overtime upon request. High performers may be offered a full-time opportunity.
The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets.