The Patient Account Specialist handles inbound calls from patients, assisting with billing inquiries in a call center environment. Responsibilities include sending issues to the AR Team, processing payments, and establishing payment plans. This role requires excellent communication skills and problem-solving abilities to resolve billing issues effectively.
This remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience, supporting patients with payments, insurance questions, and account management. Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed.
Provide friendly and efficient support to customers from a remote location. This role involves responding to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies, and resolving customer complaints. The ideal candidate is empathetic, patient, and enjoys solving problems while working independently.
As a Contact Centre Specialist II, Cards, be the first point of contact for clients calling in with questions or requests related to their banking needs. Assist clients with credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. Demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives.
The Scheduling Outreach Specialist conducts emergency department, wellness, or preventative service outreach calls to identified patients, providing patient education about clinic appointment availability and identifying any care coordination or triaging needs from the supported practice.
Provide outstanding service to on-line students and prospective students through outbound and inbound phone calls in a high-volume environment. Present information and answer initial questions about online degree programs offered by university partners. Be professional, friendly, helpful and accurate in all calls, while consistently adhering to applicable policies and practices.
Serve as the frontline voice for Hazel families and caregivers by providing compassionate, efficient, and reliable support. This role combines customer service, operational follow-through, and healthcare support in a mission-driven environment. Responsibilities include inbound call support, intake and referral coordination, consent and account support, and Zendesk & ticket management.
This is a full-time remote role requiring availability during 9:00 AM - 5:00 PM Eastern Time (Monday to Friday). The successful candidate will own and drive the family growth function, contacting prospective families to explain the benefits of the program and guiding them through the qualification process with empathy and tenacity. This role involves managing the family pipeline, exceeding growth goals, and refining expansion processes.
As a Residential Support Representative, you will be responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. You will provide positive customer experiences to help troubleshoot basic technical problems, primarily through phone calls, and develop a basic level of understanding of Allegion products.
As a Call Center Representative, you will be a vital member of our Customer Care team. You'll handle incoming phone inquiries, providing timely and professional assistance to shareholders. Interacting with shareowners and the investment community, you'll address inquiries ranging from simple to complex, supporting share positions held at EQ by Equiniti.