You'll be investigating transaction monitoring flags for unusual activity encompassing fraud and money laundering.
You'll use your cross-knowledge skills to work out the intention of our customers, prevent fraud, and report your findings.
You’ll make sure we are onboarding the right customers safely.
Monzo is building the future of digital banking, putting people first, not fees. Starting in the UK, Monzo is now bringing its innovation and heart to the U.S., empowering people to take control of their finances with clarity, simplicity, and confidence.
Responding to customer queries in a timely & effective manner via inbound calls, ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
They are reinventing consumer credit by using technology to easily tap into people’s assets, focusing on making credit cards cheaper. They are a well-capitalized team with over $250MM in equity funding, comprised of technology and finance executives.
Actioning the day-to-day alerts related to fraud prevention, investigations, and dispute processing.
Monitor and analyze information provided through different tools, reports and documentation to make strong decisions.
Assess risk levels and make approval recommendations for onboarding and payment processing limits.
Boulevard provides a client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most and believe in equal opportunity for all and value diverse backgrounds.
Analyze fraud and risky user behavior to identify patterns, anomalies, and drivers of losses or customer friction.
Conduct fraud investigations and deep dives into alerts, trends, spikes, and known fraud MOs.
Support rule reviews, tuning, and policy changes by providing data and analysis.
Tilt offers mobile-first products and machine learning-powered credit models to recognize real potential beyond traditional credit scores. They are known as one of the next billion-dollar startups, changing how people access financial products and creating a new credit system.
Investigate networks of potentially fraudulent accounts using internal tools and data analysis
Make decisions on account suspensions based on evidence and established guidelines
Identify third-party platforms where our services are being resold without authorization, and draft and submit complaints / takedown requests
Runway is building AI to simulate the world through merging art and science. The company believes that world models are at the frontier of progress in artificial intelligence and consists of creative, open minded, caring and ambitious people who are determined to change the world.
Conduct client discovery calls with account executives.
Meet with clients to discuss fraud strategies to mitigate risk.
Create and deliver presentations aligned to proposed solution value.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. They are building the future of identity verification in the United States, with offices across the United States and in India, and are backed by world-class investors.
Partner with clients to understand their fraud‑related challenges and deliver tailored recommendations.
Translate complex concepts into clear value propositions and advise on integration options.
Prepare and present compelling presentations and provide exceptional sales support.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries, and their corporate headquarters are in Dublin, Ireland. They invest in people and new advanced technologies to unlock the power of data.
Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Answer inbound calls with professionalism and customer service.
Assist with appointment scheduling calls and follow up on missed appointments.
Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
Answer incoming calls and assist customers, pharmacies, and doctor offices.
Research information in databases to resolve customer service issues
Maintain composure in escalated situations
Qualfon delivers engaging interactions and positive experiences. With a mission to help as many people as possible pursue their total vocation, they strive to be the partner of choice for their clients, creating ever-growing job opportunities.
Handle a high volume of calls requesting assistance with accessing behavioral health services.
Prioritize cases based on shifting needs and resources.
Work with on-call providers to triage requests, organize their workload, and secure documentation.
Array Behavioral Care is a virtual psychiatry and teletherapy practice. They aim to transform access to timely behavioral health care via telepsychiatry solutions and services.
Monitor client volume trends and identify changes or anomalies affecting performance.
Resolve client issues, including inquiries and escalations.
Participate in scheduled client calls to support issue resolution, solution agreement, and relationship management.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They have a team of 25,500 people across 32 countries and are listed on the London Stock Exchange (EXPN).
Serve as the primary point of contact for customer and supplier inquiries via phone and email.
Handle medium-volume inbound calls and ensure professional, courteous customer interactions.
Accurately log call outcomes, customer interactions, and case updates in CRM systems.
They are seeking a dedicated and customer-focused Customer Support Agent. The ideal candidate is patient, empathetic, and detail-oriented, with the ability to troubleshoot issues, navigate multiple systems, and adapt quickly in a dynamic, product-driven environment.
Verify that all prospects comply with legal, cash flow, credit score, and risk assessment requirements
Analyze customer financial conditions and assess creditworthiness
Propose credit limits based on risk analysis
Clara is the fastest-growing company in Latin America and has built the leading solution for companies to make and manage all their payments. They help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.
Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
Partnering with internal clinical professionals in providing member guidance.
Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.
Answer inbound calls, process orders, and email customer confirmations.
Research and resolve billing and pricing inquiries and resolve any order issues.
Collaborate with internal departments on behalf of the customer and explain basic products and services.
Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). They offer complete cardiac solutions, including equipment, consultation, training, and program management.
Create a welcoming experience by authentically engaging every caller, every time.
Thoroughly and accurately answer questions about customers’ healthcare accounts.
Thoughtfully listen to callers’ needs and provide appropriate solutions.
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.
Define and execute Circle’s global fraud risk strategy.
Develop and maintain the enterprise fraud risk framework, policies, and controls.
Lead the design and maintenance of Circle’s documented Fraud Risk Management Program.
Circle is a financial technology company building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. They have a flexible work environment where new ideas are encouraged and everyone is a stakeholder.