Manage 100+ outbound and inbound calls to and from our members in a timely manner.
Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize services.
Provide concierge level service with every member we connect with and establish a successful rapport to instill trust.
Transcarent is the One Place for Health and Care that brings medical, pharmacy, and point solutions together with a WayFinding experience, a generative AI-powered health and care platform. More than 1,700 employers and health plans rely on them to provide information, guidance, and care to 21 million Members.
Serve as the client liaison for all incoming intake calls.
Demonstrate knowledge of organizational structure and criteria to clients.
Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques.
Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. They empower their members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication.
Answer incoming calls and assist customers, pharmacies, and doctor offices.
Research information in databases to resolve customer service issues
Maintain composure in escalated situations
Qualfon delivers engaging interactions and positive experiences. With a mission to help as many people as possible pursue their total vocation, they strive to be the partner of choice for their clients, creating ever-growing job opportunities.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a digital personal finance company helping people move from struggling to thriving by providing innovative, personalized financial solutions. They leverage data and analytics to tailor solutions for each step of their member's financial journey.
Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
Schedule patient appointments based on availability, location, and provider match.
Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors and are committed to expanding their reach to serve more members and communities.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
Create a welcoming experience by authentically engaging every caller, every time.
Thoroughly and accurately answer questions about customers’ healthcare accounts.
Thoughtfully listen to callers’ needs and provide appropriate solutions.
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.
Making outbound calls to patients, members, and customers.
Helping patients make decisions that will enhance their healthcare experience.
Assisting members and patients with benefits and insurance information.
Carenet Health pioneers advancements for experiences across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Manage a high volume of outbound and inbound new patient onboarding calls
Build trust with patients and clinical care team members through exceptional omnichannel customer service
Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.
Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
Michael Bonsby HVAC, Plumbing & Electrical provides top tier service to the Maryland, Virginia and Washington D.C. communities. They have over 20 years of experience and treat their team members with the same level of dedication and care as their customers.
Answer inbound calls with professionalism and customer service.
Assist with appointment scheduling calls and follow up on missed appointments.
Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.
New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.
Create interest in reverse mortgage program and qualify customers.
Transfer interested customers to sales team and update the CRM.
Longbridge helps seniors unlock the power of their home equity. As a leading provider of home equity solutions, they're committed to helping older homeowners make the most of their assets. They have been named a Great Place to Work® three years in a row.
Place a high volume of calls daily to enroll members.
Share information about Mae's support, emphasizing doula support.
Guide members through the enrollment process.
Mae is a venture-backed digital health solution focused on improving the health and quality of life for mothers and babies. They provide complete digital care with culturally-competent on-the-ground support, addressing access gaps and bolstering well-being through continuous engagement and a community-led support model.
Provide accurate information on health plan benefits, eligibility, and claims.
Handle inbound/outbound calls and respond to email inquiries.
Deliver an exceptional customer service experience to members and providers.
Evry Health's mission is to bring humanity to health insurance. Their high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL).
Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.
Handle a high volume of calls requesting assistance with accessing behavioral health services.
Prioritize cases based on shifting needs and resources.
Work with on-call providers to triage requests, organize their workload, and secure documentation.
Array Behavioral Care is a virtual psychiatry and teletherapy practice. They aim to transform access to timely behavioral health care via telepsychiatry solutions and services.
Conduct in-depth qualification on 100+ leads daily and adhere to our established lead process.
Leverage our CRM tool to engage with prospective patients through text, email or phone.
Be responsible for meeting specific Key Performance Indicators (KPIs) or sales goals.
AirSculpt is a next-generation body contouring treatment designed to optimize both comfort and precision, available exclusively at AirSculpt offices. More than 75,000 AirSculpt cases have been performed in AirSculpt’s 30+ premium locations throughout the U.S. and Canada.
Field customer inquiries and find innovative ways to respond to varying questions.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired and passionate people speaking more than 300 languages, their global scale and local presence allows them to support their communities, clients, and the environment.