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Key Responsibilities:
- Answer Inbound Member Calls: Serve as the first point of contact for members with support.
- Assist with Scheduling Needs: Support members with scheduling visits based on their unique needs.
- Provide Service Education: Clearly explain Papa’s services and guide members toward making the most of their benefits.
Requirements:
- Strong verbal and written communication skills with a calm, empathetic tone.
- Proven ability to actively listen and de-escalate situations with professionalism.
- Highly organized with ability to manage multiple calls, systems, and follow-ups.
Papa
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.