Customer Service Specialist

Responsibilities:

• Interact directly with customers via phone
• Understand the company's scope: value proposition, operational processes, and growth potential.
• Utilize the company's proprietary technology to connect members with our nationwide partner network

Preferred Experience:

• Experience in a customer facing environment resolving issues over the phone
• Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)

Additional Requirements:

• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload