Interact directly with customers via phone to assist with order fulfillment and service execution.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
TP is a global, digital business services company that delivers digitally powered business services. With more than 500,000 inspired and passionate people, their global scale and local presence allow them to support their communities, clients, and the environment.
Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
Identify problems, propose solutions, and collaborate effectively with team members.
HONK is transforming the towing and roadside assistance industry by turning automotive moments into brand-enhancing experiences. As a remote-first company, they embrace the boundless possibilities of collaboration and flexibility, allowing their team members to thrive from anywhere in the US.
Address customer questions and provide service through incoming calls. Manage and respond to customer inquiries, fulfilling requests, and offering comprehensive education on products and services. Handle tasks related to payment processing, payment plans, and account-related matters to enhance customer experience.
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.
Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.
Respond promptly to customer inquiries via phone, email, and chat platforms, assist with booking confirmations, travel changes, and general service questions, and resolve customer concerns with professionalism and efficiency.
Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.
Provide support and service to providers and members.
Effectively problem solve and contribute positively to a team environment.
Ensure the person making the inquiry receives the highest level of customer service possible.
Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.
Resolve issues and respond to customer concerns using decision making and innovation. Responsible for resolving high level consumer issues in a fast-paced environment. Support the Care Services staff by answering questions and providing coaching and feedback.
TP is a global, digital business services company that delivers digitally powered business services to help brands streamline their business in meaningful ways.
Offers solutions that aid and facilitate a unique customer service experience.
Answers and places calls in a professional manner.
Uses company resources to gather information and offer solutions to meet customer needs.
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, linking vehicle sellers to more than 750,000 buyers in over 190 countries. They believe in providing an unmatched experience, driven by their people, processes, and technology.
Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.
Provides timely, accurate, and responsive information to policyholders and agents.
Independently solves problems relating to policies and escalates others as needed.
Identifies and analyzes customer policy needs to ensure high customer satisfaction.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive culture with comprehensive benefits, workplace flexibility, and professional development opportunities.
Assist customers across multiple channels to deliver a consistent and positive experience.
Resolve inquiries and issues promptly, taking ownership until resolution.
Actively listen and identify customer needs, offering appropriate solutions.
Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.