Job Description
Customer Support Role:
- Assessing inbound tickets and live chats inquiring about product issues.
- Communicating with professionalism and empathy to resolve customer issues.
- Managing customer tickets within the case queue.
Responsibilities Include:
- Staying updated on product knowledge with the help of the Learning & Development Manager.
- Go the extra mile in interacting with customers, ensuring a "world class" support experience.
- Collaborating with team members, sharing experiences and knowledge.
Why AlertMedia:
- Competitive base salary and company-wide bonus program.
- Generous and flexible time off and parental leave policies.
- Commitment to community service with opportunities to give back.
About AlertMedia
AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.