Remote Customer service Jobs · Outlook

As customer support agent, you serve as the first point of contact for customers, delivering fast support and ensuring customer satisfaction. The service contacts will be mainly via email or chat messages. You approach every interaction with a professional and solution-oriented mindset, always aiming to resolve issues efficiently and effectively. As part of a collaborative team, you will be responsible for maintaining a positive customer experience.

As the first point of contact in a customer service role, respond promptly to general phone and email inquiries, offering solutions in a timely and professional manner. Deliver outstanding customer service while fostering positive relationships with clients. Ensure the precision of customer information updates and verifications, overseeing additional Excel tracking sheets and internal database management. Collaborate effectively with managers and team members, facilitating communication regarding client data and confirming information as required. Undertake special projects and fulfill other duties as assigned. As part of your responsibilities, you will need to manage credit card information.

Responsible for accurately processing incoming business and cancellations, ensuring a smooth and efficient experience for customers. A bilingual team member, you’ll play a key role in fostering inclusive communication by supporting Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and seamless experience for all.

Support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). Serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. Be an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.

Support J.W. Pepper customers as a customer service agent, assisting bands, choirs, and orchestras. Address customer questions and concerns via phone, email, and chat, managing inbound calls and providing solutions. This role requires strong communication skills, technical savvy, and the ability to work independently.

The SAP Customer Service Associate position is responsible for completing the daily Customer Service order processing duties as well as performing administrative tasks required to achieve budgeted sales objectives. Responsibilities include participating in all aspects of customer order fulfillment, responding to customer inquiries, and resolving customer complaints and issues.