Build strong customer relationships by handling billing inquiries and providing top-tier support. Connect with customers via phone, chat, and email on topics like returns, order status, product availability, and more. Access and verify account details to ensure accurate assistance. Identify customer needs and recommend helpful solutions. Follow up to make sure their issues are fully resolved and their experience is seamless.
Job listings
We are looking for goal-oriented individuals with leadership potential to join our rapidly growing company. This is an entry-level position where you can grow your career at your own pace. The position is fully remote and requires bilingual skills in Spanish and English, excellent communication skills, leadership capabilities, and a positive attitude.
North America
4w PTO
Onboard new Customers (companies, organizations etc) including working with Plan Sponsors and Admin’s to set up their Group Accounts, support platform integrations, organization and plan management. Drive adoption of W4B with our Customers employees, providing instructions and training on GRSP’s, the plan and general financial wellness. Provide ongoing support and expertise on the Wealthsimple for Business platform.