Bilingual Account Specialist - Medium Value

About the Role:

• Support customers with medium-risk delinquent accounts in a remote banking environment.
• Help customers understand payment options and identify solutions aligned with their financial circumstances.

Accountabilities:

• Review and evaluate delinquent accounts to determine resolution strategies.
• Manage incoming calls, process transactions, and document customer interactions.
• Collaborate with internal departments to support the collections lifecycle.

Requirements:

• 2–3 years of relevant professional experience in collections or customer service.
• Bilingual communication skills to support customers in required languages.
• Knowledge of consumer collections practices and applicable laws.

Benefits:

• Health insurance and accident/life insurance may be available.
• Access to retirement savings plans and tuition reimbursement.
• Remote work across Canada with potential performance-based incentives.