Responsible for answering inbound daily telephone calls within Patient Accounts - Customer Service department. Front line of CHW's revenue cycle, must provide exemplary service to patients and families. Responsible for making outbound calls to negotiate payment plan terms, collect outstanding self-pay balances and resolves accounts in assigned work queues within billing system.

Service inbound and outbound customer calls pertaining to voluntary surrender. Maintain clear and descriptive notes and prepare delinquent accounts for repossession status. Communicate with vendors and review accounts for repossession and legal actions against debtors. Issue written and oral instructions and enforce compliance with Collection Standard of Conduct policies.

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

Manage and coordinate the collection of delinquent payments for auto loan accounts by performing delinquent account collection calls, emails, or text messages. Set up payments, prepare accounts for pre-repossession, perform skip trace duties, and communicate with clients.

You will be at the forefront of managing member accounts, ensuring timely payments, and maintaining accurate financial records, driving collections through outbound calls, addressing past-due payments, and offering personalized payment plans. You'll meet daily revenue goals while providing exceptional support to members, ensuring their payment challenges are addressed efficiently and effectively.