The Collections team are the financial health heroes at the core of Monzo, identifying and supporting customers who may be struggling with debt, offering them compassion and options to help. This role involves investigating problems and helping customers, building knowledge of the debt industry and regulatory requirements. Back Office Advisors support other domains and communicate with third-party debt organizations.
Join the Loan Servicing team at Lendbuzz as a Late Stage Collections Associate. This role involves managing and coordinating the collection of delinquent payments for auto loan accounts, requiring availability during standard business hours, Monday through Friday, from 9 AM to 6 PM EST. Key responsibilities include making collection calls, servicing customer inquiries, maintaining notes, processing payments, and preparing accounts for repossession.
Engage with customers, assess their needs, and deliver exceptional collections-related service. Offer guidance on payment solutions and products that align with customer goals. Collaborate in a competitive environment to meet and exceed performance metrics by handling calls, understanding needs, and providing advice. Send out client communications, process transactions, and interact with stakeholders. Manage transactions and escalate complex situations as needed.
The Revenue Specialist, Denials serves as the point of contact between major client contacts and the denial appeal process with the relevant payer. Responsible for the first denial audit and actions to fix outstanding claims. This position entails handling patient health information (PHI) while upholding strict privacy and security standards concerning confidential and proprietary data.