This role involves servicing auto loan accounts defaulting on the first contractual payment or shortly after origination, typically 3-6 months, acting as an intermediary between customers and dealers to research and resolve concerns, conducting outbound and inbound calls, negotiating payments, performing skip-tracing, initiating repossession efforts, and maintaining satisfactory work efforts on multiple queues.
As a Collection Specialist, you are expected to contact clients and collect outstanding payments. You will patiently and professionally communicate with customers in order to encourage them to pay their debts. You will strike a balance between maintaining trustful relationships and ensuring timely payments.
The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone® philosophy.
Acts as the liaison between key client contacts and insurance companies. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. Analyzes and evaluates worker’s compensation claim payments using EnableComp’s proprietary software, systems and tools.