Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Investigate user-reported technical issues end-to-end using logs, telemetry, and database queries.
Collaborate closely with Engineering and Product teams to identify root causes and improve product quality.
Communicate with users in a precise, empathetic manner to deliver a consistently positive experience.
Our partner is a fast-paced SaaS company focused on AI-powered solutions, offering customer support and technical troubleshooting. The company operates 100% remotely in India with a culture emphasizing collaboration between support, engineering, and product teams.
Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Lead and scale a high-performing team of Technical Account Managers.
Drive customer value realization through cybersecurity, threat intelligence, and technical expertise.
Partner cross-functionally to improve adoption, retention, and operational efficiency.
This company is a fast-growing cybersecurity SaaS organization. It is a high-growth startup with an experienced, passionate, and internationally recognized cybersecurity team.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Deliver tailored technical onboarding experiences to help customers adopt Planet's products.
Lead onboarding kickoff calls and deliver live training sessions for customers across Latin America.
Partner with Customer Success Managers to provide ongoing technical enablement for strategic customers.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company has a global team with employees working remotely worldwide and from offices in several countries, fostering a people-centric culture.
Provide scientific and technical support to increase customer utilization of DNAnexus solutions.
Troubleshoot complex scientific and technical issues while developing customer-facing documentation.
Participate in weekend on-call emergency duty and collaborate across teams to ensure customer success.
DNAnexus is an enterprise orchestration platform for precision health, pioneering cloud-based omics and bioinformatics for life sciences. The company has a passionate team of scientists, engineers, and compliance specialists dedicated to accelerating scientific discovery and improving healthcare.
Provide Apache Airflow expertise directly to customers, solving challenging problems and optimizing configurations.
Learn and build expertise across software engineering disciplines including Airflow, Kubernetes, and Cloud Engineering.
Own the customer experience, working directly with customers to prioritize and resolve issues, and provide guidance on the path to production.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.