Serve as a technical partner for customers, managing Apple device environments and MDM solutions. - Troubleshoot complex issues involving APIs, scripting, and integrations. - Collaborate with internal teams to improve customer satisfaction and product evolution.
This company provides enterprise technology solutions, specializing in Apple device management and MDM. They are a remote-first organization with a collaborative culture focused on customer success and continuous improvement.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Provide technical support to customers from 4pm to 12am EST, diagnosing and resolving issues with Standard Bots robots.
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment.
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution.
Standard Bots is revolutionizing real-world automation by making robotic systems accessible to everyone. Their AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface.
Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.
Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.
Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.
Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.
Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Develop and maintain dashboards to monitor key compliance metrics.
Manage data requests from global regulators, ensuring quick and accurate delivery.
Support financial crime investigations by analyzing complex datasets for trends and anomalies.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap and pay in digital currencies. Trusted by over 30 million customers and 500 partners, the company is committed to compliance and fostering a diverse, inclusive culture.
Provide advanced technical support to enterprise customers across multiple channels.
Troubleshoot complex software, integration, and infrastructure issues, collaborating with engineering teams.
Act as a trusted technical advisor, helping customers adopt and optimize platform capabilities and influencing product roadmap.
They help enterprise customers maximize the value of modern data and AI platforms. They are a collaborative team focused on innovation, continuous learning, and customer success.
Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.
OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.