As a Client Delivery Associate, you'll play a pivotal role in ensuring clients' success and satisfaction by integrating Cherre’s products into their daily operations. Responsibilities include supporting Client Success Managers and engineers on data projects, resolving engineering questions, ensuring projects are implemented following defined success criteria, and collaborating on business reviews.
As part of the Fraud Prevention Tactics team, you will decide the fraud prevention strategy for each industry. This role involves optimizing payment rejection decisions and improving user experience, while considering chargeback and conversion rate targets. You will identify fraud patterns, develop efficient rules, collaborate with data science, analyze databases, and manage KPIs for key clients, delivering tailored solutions.
Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.
As a Support Engineer II at QuickNode, you will answer support requests from potential customers, set up local proxies to debug Web3 requests, and provide resolutions to customers quickly. Troubleshooting core issues customers are having with the use of custom software and off-the-shelf tooling is crucial to this role. Collaboration and communication is expected to achieve high-quality customer experience.