We are seeking a talented and motivated Fraud Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. As part of optimizing the online shopping experience, Sezzle constantly monitors users and transactions for abusive or fraudulent behavior.
As a Customer Reliability Engineer, you will be an important member of the technical support team providing technical knowledge on our customer issues. You will foster relationships with the development engineering team, develop technical troubleshooting sessions, and maintain the internal collection of knowledge base articles. Triage and document bugs and enhancement requests, working with the Escalation Management Team on high-touch accounts.
Serve as the critical link between our customers, our Customer Success team, and our Product and Engineering organizations. Ensure customers have an exceptional experience by providing high-quality technical support, troubleshooting complex issues, and trending themes internally. Diagnose issues across APIs, integrations, and data pipelines, while collaborating closely with Product and Engineering to ensure a seamless experience.