We are looking for an experienced technical support engineer who is comfortable working in an early startup environment and who can help contribute to the growth of our APJ support function as we look to scale up our local operations. As a senior-level Technical Support Engineer, you will help our APJ and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies.
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As a Customer Support Engineer, you'll be a key individual contributor within our new Customer Engineering function, responsible for providing technical support, troubleshooting complex issues, and directly supporting our enterprise clients. This is a great fit for someone with a proactive attitude who is keen to learn and apply new technologies to improve our support processes.
As a Technical Support Analyst you will be part of the Implementation & Technical Account Manger Team. You will monitor our real-time monitoring system to proactively identify and address potential incidents, Provide Level 1 and Level 2 technical support for client requests, operate as part of a 24/7 global team, ensuring continuous coverage, and collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues.
You're the frontline hero, the voice of InfinitePay, tackling customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. Engage with customers through chats, emails, and calls, offering stellar support and solutions.