Remote Customer service Jobs • Python

As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance. Provide top-level technical support to customers, resolving queries and issues effectively and promptly. Diagnose and troubleshoot technical problems with products or services, collaborating with other members of the support team to resolve complex issues. Ensure customer satisfaction through courteous and professional interactions.

Join Runway's fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. Ensuring our customers achieve maximum value from Runway while fostering long-term partnerships, you will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.

Serve as the single point of truth for all customer support activities, taking ownership and ensuring transparency across related processes. Develop deep, hands-on knowledge of the product. Ensure implementation of SLAs in accordance with contractual terms and regulatory requirements. Independently handle Tier 1 Support: Respond to customer support requests and guide users.

Handle support tickets with efficiency and empathy, using AI tools to assist in drafting, summarizing, or categorizing issues. Maintain and improve knowledge base articles, leveraging AI to identify gaps, generate drafts, or surface outdated content. Analyze recurring support issues using AI-enhanced insights or internal query tools. This role requires active and intentional use of AI tools to streamline, enhance, and scale support processes.

The Technical Support Engineer will manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They'll also train, educate, assist, and provide guidance to other employees within Support and across the company. You will be responsible for providing support in both Spanish and English.

The Technical Customer Success Manager will serve as trusted advisor to strategic customers, driving adoption and maximizing value across their organizations. They will work closely with customers to understand their technical environments, business goals, and operational workflows to ensure successful deployment and long-term satisfaction with the Armis platform.

This is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service. This role will help manage and provide support for its search-as-a-service platform and scale it to serve thousands of customers across the world. This is a contract opportunity, and the successful candidate will be required to participate in on-call shifts as part of the role.

Help users solve technical challenges and use Mixpanel to make impactful product decisions. You will support customers by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.

ThreatConnect is the most comprehensive threat intelligence platform on the market today. We're looking for a talented and experienced Customer Success Engineer CSE who can hit the ground running in a fast-paced, quickly evolving environment. The position will report to the Director of Customer Success Engineering. CSEs are the driving force that empowers customers to become powerful players in the threat intelligence space.