Design, build, and optimize AI-powered customer service solutions for enterprise clients.
Integrate REST, SOAP, and GraphQL APIs and configure contact center workflows.
Provide technical leadership, production support, and incident response for live environments.
This company specializes in AI-powered customer service solutions for enterprise clients, including conversational AI and contact center automation. They offer a supportive, collaborative remote culture with opportunities for professional growth and community involvement.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Own and resolve client support cases from intake to resolution, ensuring timely and technically accurate assistance.
Communicate proactively with clients via video calls and messaging, explaining technical concepts clearly.
Use SQL and scripting languages to investigate issues, document findings, and contribute to knowledge resources.
Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and has a diverse, inclusive culture.