Join Runway's fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. Ensuring our customers achieve maximum value from Runway while fostering long-term partnerships, you will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally.
Solve problems and nurture relationships within Paddle's growing base of software clients by cultivating customer satisfaction and ensuring effective, supportive customer interactions. Address queries across a range of subjects in a software and payments-related environment using your empathy and thoughtful communication skills. You will be part of a global team, working standard US hours (EST) for 5 days a week and covering weekends on a rotation.
As a Technical Support Engineer, you will be the highest level of technical escalation for our US customers and contribute to the continuous improvement of Kiln's engineering and customer support practices. You will work closely with a local Sales and Customer teams, as well as our Europe-based Engineering and Product teams
Serve as a technical liaison between Engineering, Customer Support, and Customer Success teams to ensure seamless issue triage and resolution for enterprise clients. Provide high-touch post-sale consultation and guidance to enterprise customers, driving product adoption and helping them achieve business objectives on Webflow Cloud. Troubleshoot complex technical inquiries—using data, logs, and debugging tools—to determine whether issues reside on our platform or within the customer’s code.
Help users solve technical challenges and use Mixpanel to make impactful product decisions. You will support customers by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.
Own the resolution of assigned customer issues from end to end, research, address, and resolve a diverse range of technical customer issues, and dig into our code base and architecture to guide our customers and resolve issues for them, working with Go, TypeScript, and SQL.