As a Senior Customer Success Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations, influencing outcomes, and ensuring long-term success.
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As a Senior Technical Support Analyst, you’ll be the go-to expert on Corti’s APIs, helping partners and customers integrate seamlessly while championing product feedback and continuous improvement. The role involves acting as the primary point of contact for customer related API-related inquiries, troubleshooting, and providing thoughtful, clear, and technically sound responses. Collaboration with Engineering and Product teams is essential, along with contributing to documentation and debugging issues.
Unlimited PTO
Respond to client inquiries and technical issues via email, ticketing systems, and occasional video calls. Investigate issues by reviewing API logs and user actions, escalating more complex cases to senior team members or engineering. Document common issues and resolutions in internal knowledge bases and contribute to client-facing FAQs or support articles.