As a Technical Support Analyst you will be part of the Implementation & Technical Account Manger Team. You will monitor our real-time monitoring system to proactively identify and address potential incidents, Provide Level 1 and Level 2 technical support for client requests, operate as part of a 24/7 global team, ensuring continuous coverage, and collaborate closely with Product, Engineering, and Implementation teams to resolve escalated issues.
Job listings
The Customer Escalation Engineer supports Jumio’s enterprise customers and is an experienced, driven Product Support professional. This role handles customer escalations and proposes solutions, serving as the subject matter expert on Jumio’s solutions with customers and trusted internal stakeholders.
Colombia
3w PTO
As a Customer Technical Support Engineer at Masabi, you'll be a key figure on the front lines, supporting leading transit agencies and technology partners worldwide. Your core mission is to maintain exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues efficiently. This role is dynamic and fast-paced, deepening your knowledge of hardware and software systems while building strong relationships with stakeholders.
This position is for a passionate engineer with customer facing experience and expertise in Twilio’s Segment or Engage products, and who has a desire to support our largest and most strategic customers. This individual also loves helping people and solving problems. Most customer interactions happen within Zendesk, with a few phone calls, virtual in-person meetings, and Slack chats sprinkled in.