This role will report to Manager, Customer Support and will contribute directly to Vimeo’s API Support efforts – with focus on troubleshooting and responding to escalated API issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support. Focus on API product area to handle, help triage, and resolve escalated issues and cases requiring highly customized responses and/or additional troubleshooting.

As Customer Care Manager, you will be the first point of contact and solution provider for Didomi's customers, maintaining high satisfaction to improve retention and renewal. You will train customers to become product experts, troubleshoot issues, manage onboarding, and collaborate with internal teams to improve processes and documentation.

As Senior Customer Support Specialist improve Paddle by incorporating user feedback, increase customer satisfaction and build loyalty by providing amazing, personal customer support. You will be working with technology companies, offering top-notch support, cultivating strong customer satisfaction, and ensuring we deliver effective and supportive customer interactions.