Runway

Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.

As Technical Recruiter, you will bring top engineering talent through the door by sourcing exceptional candidates, managing the full recruiting lifecycle, and delivering outstanding candidate experiences. You'll partner closely with the Head of Talent and engineering hiring managers, owning end-to-end recruiting for engineering roles while helping scale the technical team.

You'll be the specialist who brings top engineering talent through the door—sourcing exceptional candidates, managing the full recruiting lifecycle, and delivering outstanding candidate experiences. You'll partner closely with our Head of Talent and engineering hiring managers, owning end-to-end recruiting for engineering roles while helping us scale our technical team.

Lead customers through implementation, onboarding, and adoption, ensuring their success from setup through scale. Conduct 2-4 high-impact customer sessions daily, including hands-on modeling and training calls. Build and refine financial models; this includes forecasts, balance sheets, income statements, and scenario analyses. Partner with internal product and success teams to continuously improve Runway’s onboarding experience. Measure and drive outcomes like time-to-value, customer retention, and user independence.

The Revenue Operations Manager will be the founding member of the internal RevOps function and a key player in shaping Runway’s growth engine. You’ll partner closely with the Head of Sales, Head of CX, Head of Growth, Finance, and our GTM Engineering Team to design, build, and optimize our go-to-market systems and processes from the ground up.