Remote Customer service Jobs • Colombia

As a Customer Success Manager, you'll play a pivotal role in fostering exceptional experiences for our clients. You'll manage and nurture relationships, guiding clients through their journey from onboarding to adoption and beyond. Your focus will be on driving the value of our solutions, identifying growth opportunities, solving platform problems, and managing changes.

Join the team as Twilio’s next Onboarding Operations Specialist (L1). You will work directly with customers and internal teams to support Toll-Free Verification onboarding, ensuring adherence to carrier and regulatory requirements. This entry-level role focuses on guiding customers through verification, assessing business legitimacy, and identifying risks to ensure a secure and compliant onboarding process.