Customer Success Manager

Masabi 🚃🎫📱

Remote regions

Colombia

Benefits

3w PTO

Job Description

As a Customer Success Manager, you'll play a pivotal role in fostering exceptional experiences for our clients, ensuring their needs and expectations are not just met but exceeded. You'll manage and nurture relationships, guiding clients through their journey from onboarding to adoption and beyond. Your focus will be on driving the value of our solutions, identifying growth opportunities, solving platform problems, managing changes, and collaborating across teams to ensure client success. Through strategic oversight and proactive engagement, you'll contribute directly to client satisfaction, retention, and the overall success of our partnerships.

About Masabi

Masabi is driving the fare payment revolution, powering the journeys of millions all over the world.

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