The Associate Customer Success Manager (ACSM) supports digital-led customers in Tier 4, providing foundational customer relationship support and assisting with adoption, satisfaction, and retention efforts. This role develops core Customer Success skills and serves as an entry point for advancing to direct account ownership roles.
As an Engagement Manager, you'll be a frontline partner for customers implementing AI workflows. This high-impact role focuses on value delivery and workflow transformation, helping customers embed AI into their daily operations. You will uncover business needs and collaborate with Product to shape the roadmap. Strategic thinking, executional rigor, and curiosity are essential.
The Yondr School Success Manager plays a central role in the life cycle of Yondr’s small school partners. Responsible for ensuring partner success throughout the partner journey from onboarding to success. Accountable for successfully implementing the Yondr program and offering continued automated programming and inbound customer support.
As a Customer Experience Specialist, you will be the first point of contact for customers and empower them to achieve their goals by providing support, advice, and solutions to start, manage, and scale their businesses. You'll offer support by answering inquiries via email, chat, phone, and video calls; suggest personalized improvements; process customer complaints; and collaborate with teams to improve the customer experience.