Associate Customer Success Manager

The Associate Customer Success Manager (ACSM) supports digital-led customers in Tier 4, providing foundational customer relationship support and assisting with adoption, satisfaction, and retention efforts. This role develops core Customer Success skills and serves as an entry point for advancing to direct account ownership roles. This position is remote and open to candidates located in the U.S. If the selected candidate resides in Minnesota, the role will follow a hybrid schedule with in-office work required two days per week at our St. Louis Park, MN office. You’ll assist with day-to-day customer questions and support on platform basics. You'll coordinate onboarding tasks and help customers navigate Total Expert tools, and support CSMs with account health checks, renewals, and reporting preparation. You will also help manage digital engagement programs for lower-tier accounts, track and document customer interactions and feedback in the Customer Success platform, identify simple upsell opportunities and route to senior team members, and participate in customer training sessions and shadow QBRs.