Supporting customers, courier partners and venues in different countries, via live chat and phone. Ensuring that the delivery operations run smoothly. Developing our support function together with the support team as well as other teams within Wolt. Great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset are needed.

The Customer Service Account Coordinator provides distinctive customer service, supports the outside sales force, and collaborates with internal teams. Responsibilities include handling inbound calls/emails, providing inventory availability, entering customer orders, and preparing production requests. The position requires remote work and periodic in-person training in O’Fallon, Missouri.

Communicate with users, handle feedback and complaints via email, advise the company’s clients on products, their functionality, and usage through social media, provide empathetic and responsive service to meet the needs of our users, handle each request with the same level of dedication.

Provide outstanding customer service by answering inquiries through email, chat and phone with efficiency and friendliness. Embody the philosophy and tone of the brand, collaborating with other teams to spot challenges early on and enhance efficiency. Be the main point of contact for partners and customers.