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What you'll be doing:
- Ensure the delivery of service to both external and internal customers.
- Identify, analyze and conduct investigations of client transactions.
- Mitigate fraud losses to CIBC clients.
How you'll succeed:
- Identify suspected fraudulent activities using knowledge of risk management principles.
- Use sound decision making skills to react quickly to incoming calls/referrals.
- Identify, refer and escalate different types of fraud to relevant areas.
Who you are:
- You put our clients first and engage with purpose to find the right solutions.
- You understand that success is in the details, act like an owner, and value trust, teamwork and accountability.
- You're fluent in French and English to serve our clients in the community.
CIBC
CIBC is building a relationship-oriented bank for the modern world. Every day, their 44,000 employees help clients achieve their financial goals, because what matters to their clients, matters to them, fostering a culture valuing trust, teamwork, and accountability.