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Fraud Agent

CIBC
North America

  • Identify, analyze and conduct investigations of client transactions through credit cards and debit cards.
  • Use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients.
  • Use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments.

Call Center Communication CX Teamwork

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Unlimited PTO

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UK

  • Provide subject-matter expertise on emerging fraud risks, industry initiatives and regulatory change.
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  • Represent Monzo in industry groups and committees, ensuring alignment with best practice.

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Analyze suspicious customer account activity flagged by our transaction monitoring system and decide on necessary actions. Work complex investigations and customer reviews. Document suspicious activity and send it to the National Crime Agency to support their investigations.

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