Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
Analyze data to pinpoint patterns for emerging merchant and fraud trends, reporting findings and recommendations to leadership.
Serve as a subject matter expert for the Banking Operations team, provide guidance on complex cases, monitor industry and regulatory rules updates, and maintain up-to-date Standard Operating Procedures (SOPs).
Resolve indirect disputes through the e-OSCAR system. Resolve direct credit reporting disputes received from the customer. Determine root cause of disputes by collaborating with business unit owners.
OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans.
Own the design and development of scalable, reliable data assets that drive real-time fraud detection, dispute operations, and regulatory reporting.
Lead the creation of high-quality labeled datasets that power supervised machine learning, rules-based fraud detection and predictive chargeback modeling
Build and maintain real-time dashboards and reporting mechanisms that provide leadership, operations and product teams with visibility into critical KPIs across Risk, Fraud and Disputes
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.
Investigate suspicious activity across Baselane’s Rent Collection and Banking products. Detect and triage fraud scenarios such as high risk landlord accounts and payment mule activity. Analyze transaction and behavioral patterns to identify emerging risks across tenant-to-landlord payments and banking activity.
Baselane is a modern banking and financial management platform built to help real estate investors thrive.
The role will bridge Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions. Employee development, coaching, and mentoring via weekly 1:1s, monthly “Grow” sessions, & quarterly performance reviews. Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.
Investigate telecom-related disputes by reviewing billing records, tariffs, contracts, and supporting documentation. Analyze CABS invoices, access charges, usage records, and intercarrier settlement details to determine dispute validity and financial impact. Collaborate with cross-functional teams to resolve discrepancies and maintain accurate documentation.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Monitor, track, and manage aging customer accounts to ensure timely resolution.
Serve as the primary point of contact for partner accounting inquiries, ensuring timely and accurate responses.
Investigate and resolve discrepancies related to invoices, payments, and account reconciliations.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Our employees are our most valuable resource and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Investigate user activity and fraud cases from internal queues and referrals across the business.
Consistently complete a high volume of investigations each week with strong quality scores.
Identify patterns, trends, and potential rings of fraudulent behaviour.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. They are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience and value innovation, ownership, transparency, and speed.
Conduct end-to-end Transaction Monitoring investigations for customers. Work with functional leaders in the Financial Crime Risk Service line. Analyze transaction activity and KYC information and conduct due diligence research in support of investigations.
At Coinbase, our mission is to increase economic freedom in the world.
Analyze suspicious customer account activity flagged by our transaction monitoring system and decide on necessary actions. Work complex investigations and customer reviews. Document suspicious activity and send it to the National Crime Agency to support their investigations.
We’re on a mission to make money work for everyone waving goodbye to the complicated and confusing ways of traditional banking in the UK.