Senior Disputes Operations Associate

Dispute Resolution:

• Take the lead in managing complex transaction disputes, handling everything from initial investigation to the final decision.
• Communicate with both customers and merchants to provide updates on cases in a timely and accurate manner.
• Oversee the complete lifecycle of chargebacks, including filing documentation, tracking progress, and ensuring reconciliation while adhering to compliance protocols like Regulation E, NACHA rules, and Visa Operating Regulations.

Fraud Prevention:

• Analyze data to spot patterns indicative of emerging merchant and fraud trends.
• Report findings and recommendations directly to leadership.
• Collaborate with Risk Analysts to enhance existing controls, specifically focusing on BIN blocks and merchant analysis to reduce financial losses.