Team Lead, Account Security & Risk Remote Operations

Accountable for the performance and monitoring of a group of 6-12 CXAs, focusing on both input and output metrics.

Lead employee development, coaching, and mentoring through weekly 1:1 meetings, monthly “Grow” sessions, & quarterly performance reviews.

A general understanding of fraud, AML prevention, cybersecurity, and risk management best practices is crucial.

Strong analytical skills, meticulous attention to detail, and a proactive mindset are essential for spotting patterns.

Exceptional communication skills are vital for managing escalations, coordinating with internal teams, and maintaining trust.