The City (Operations) Manager will oversee the day to day operations of parking facilities in the Salt Lake City area, ensuring a world-class parking experience and strong local support to property owners. This role requires flexibility, strong leadership, and excellent problem-solving skills to manage variable schedules and high-pressure event days; position is 40 hours per week, with hours fluctuating based on the event schedules of local stadiums/arenas and operational needs.

Provide day-­to­‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. Be the focal point for delivery questions or concerns from internal stakeholders or customers. This includes – customer governance calls, internal project reviews and escalations. Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution. Manage Revenue, Cost and Margin for regional delivery implementations.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.

We’re looking for a visionary, execution-driven Director of Customer Experience Operations to define and lead the strategy for how we scale, optimize, and innovate the systems, tools, and processes that power our customer experience. This is a high-impact, cross-functional leadership role with both strategic and operational scope. You’ll serve as a thought leader and strategic partner across CXO and R&D, setting the direction for how we leverage technology, AI, knowledge, and process excellence to enable high-quality, efficient, and scalable customer support.

The Security & Risk CXO function plays a critical role in protecting both Wealthsimple and its clients. As Director, Security & Risk CXO, you will lead a high-performing, cross-functional group responsible for fraud investigations, card disputes, client experience, document verification, and collections. This role involves building and optimizing workflows, owning performance outcomes, and partnering with Product, Engineering, and Compliance.