Lead the management and growth of our diagnostics and laboratory network across North America. Accountable for ensuring best-in-class quality, regulatory compliance, operational excellence, and scalability across both internal Hims & Hers labs and strategic third-party lab partners. The ideal candidate is a seasoned lab operations executive who has successfully led multi-site lab operations in a high-growth diagnostics or clinical testing environment.
This role will lead the strategic development and scaling of Level 1 CX teams at BPO partner(s) to transform them into a world-class client experience function. The director will define what is needed to be successful across all facets (processes, workflows, tools, systems, training, change management, workforce management, culture) to cultivate a best-in-class client experience operation. This Director manages a high-performing internal team and drives operational excellence with internal teams and BPO partners.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
This role leads the team ensuring customer commitment to ServiceNow, addressing satisfaction, adoption, and renewal challenges. It involves leading Customer Satisfaction and Success through the sale and delivery of Impact and Services products, essential for the company’s success. The role owns overall success, renewal, and growth for Commercial Major Area customers.
The Project Manager oversees the successful planning, execution, tracking, delivery, and closure of client projects, collaborating with clients to understand requirements and coordinating with the global team to fulfill them. They develop tailored solutions grounded in Welocalize's Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork and should excel at building relationships across project teams and thrives in a fast-paced, dynamic environment.
The Revenue Operations Manager will be the founding member of the internal RevOps function and a key player in shaping Runway’s growth engine. You’ll partner closely with the Head of Sales, Head of CX, Head of Growth, Finance, and our GTM Engineering Team to design, build, and optimize our go-to-market systems and processes from the ground up.
Drive transformation, enhance operational efficiency, and ensure our teams embrace change with confidence and clarity. Lead Change Strategy – Develop and execute change management frameworks that drive successful adoption of new processes, tools, and initiatives across CSS. Drive cohesive approach for change and adoption across platforms.
We’re looking for someone who blends financial acumen with operational drive — a hands-on operator who can partner with Operations Team, COO & Leadership to run the business side of Alpen Labs as we scale from Seed to Series A. You’ll bring the discipline of finance and the adaptability of a startup generalist to build scalable systems for decision-making, reporting, and growth
Reporting to the Program Operations Lead of the Customer Health Assurance CHA team within the Customer Excellence Group CEG, the Program and Partner Operations Manager will support global program execution partner initiatives and cross functional alignment across Sales Customer Excellence Partners and Strategic Operations teams.