Remote Operations management Jobs • Program Management

Act as the connective tissue across our programs and business development, and internal leadership. This role blends project coordination, business development support, knowledge management, and process improvement to ensure Caribou delivers high-quality work and scales smoothly as a global, fully remote organisation. The ideal candidate is a digital-first operator who thrives on coordination, process execution, and problem-solving, while being comfortable rolling up their sleeves to provide hands-on support.

This role blends project coordination, business development support, knowledge management, and process improvement to ensure Caribou delivers high-quality work and scales smoothly as a global, fully remote organisation. The ideal candidate thrives on coordination, process execution, and problem-solving, while being comfortable rolling up their sleeves to provide hands-on support. Highly organised and detail-oriented, they excel at managing multiple priorities.

As a Program Specialist on the Customer Experience team, you will play a vital role in delivering exceptional customer experiences. Working across stakeholders— Product, Engineering, Marketing, Business Intelligence— you will optimize the behind-the-scenes operations that enable Alma to deliver high-quality support at scale. You will drive continuous improvement of the CX Delivery team, analyze data, and implement process enhancements.

This role sets the strategic and operational direction of the team while scaling onboarding and implementation practices across segments. The role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth. You will build, lead, and mentor a cross-functional team.

The Product team at Carrot is seeking a Senior Product Content Operations Specialist to elevate and own the systems, processes, and tools that power our member content. We’re looking for someone energized by both strategic visioning and operational rigor: part program manager, part content engineer, part information architect. You’re a leader who runs toward fires, swears by structured taxonomies, and takes pride in building systems that others can rely on.