Smartsheet

A key component of this team's domain is a graph database used as the foundation in unlocking complex data relationships to drive innovative AI features across the organization. Along with the graph database, the learn team offers full stack ownership, building and maintaining intuitive frontend interfaces along with robust backend services all leveraging modern AWS cloud technologies. This breadth of work fosters a deep sense of ownership, rapid iteration, and the ability to deliver impactful work.

Seeking a highly skilled and experienced Senior Data Engineer to join the Data Engineering team at Smartsheet. The ideal candidate will have a strong understanding of data pipeline architecture, data warehousing, and business intelligence and will be responsible for designing, building, and maintaining data pipelines that support Smartsheet's business operations and analytics.

Smartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to promote customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and serve as a trusted Smartsheet advisor, maintaining high customer renewal rates.

As a Sr Sales Success Specialist, you will play a pivotal role in optimizing sales outcomes, driving revenue growth, and ensuring operational excellence. You will support key accounts and territories throughout the sales cycle, partnering closely with the account team and cross-functional teams to deliver measurable results. Align with sales reps, accounts and territories to support forecasting, pipeline management, and revenue-driving activities.

As Director of GTM Operations, act as a strategic partner and “Chief of Staff” to our North America sales leadership team, leading regional GTM strategy, business operations, and analytics, ensuring tight alignment between sales, marketing, and revenue operations. This role is pivotal in connecting local needs with company-wide objectives, enabling data-driven decisions, and delivering operational excellence.

You will manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor.

As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience.

As a Senior Product Designer, you'll apply design thinking to create user experiences for web and mobile apps, representing the end-user and promoting methodologies across the product team to meet user needs from first-time users to seasoned experts.

Lead the strategy, execution, and growth of our partner ecosystem within the Americas region, working closely with key stakeholders to build relationships, develop and manage all our Go To Market (GTM) focused partnerships, and drive measurable outcomes for Smartsheet. This high-impact leadership role requires someone passionate about scaling partner ecosystems, enhancing Smartsheet’s market presence, and driving customer success and retention.

As an Account Executive at Smartsheet, you will focus on new customer acquisition and existing customer expansion for the Commercial territory. You will acquire new logos for Smartsheet and exceed sales quotas. You will work closely with existing partners and new partners to qualify and prioritize leads, create opportunities, and generate pipeline. Conduct discovery calls and act as a consultant to identify customer needs and align customer challenges to Smartsheet solutions.

You will support payroll operations primarily for our U.S. workforce, with opportunities for global collaboration, handle payroll processing, perform reconciliations, and support employees—while championing efficiency and scalable solutions. This role requires detail-oriented, analytical professional with excellent communication skills and a passion for continuous improvement.

Lead the strategic vision and execution for the Smartsheet Design System, delivering tools, components, and strategies at enterprise scale to ensure a consistent and high-quality user experience. Define and champion a compelling vision, driving adoption and demonstrating value to stakeholders. Develop and execute the SDS strategy, addressing enterprise needs and empowering partner teams. Lead cross-functional programs, collaborating with designers, engineers, product managers, and business leaders.

Provide pre-sales support, servicing inbound sales inquiries with a focus on engaging and qualifying all prospective customers. As one of the first touch points for prospects, you will set the tone for the sales cycle following. A great opportunity to begin your career in sales or make a career transition into the SaaS industry.

Shape the future of work as a Senior Product Designer, making our work execution platform valuable. Conceptualize and create engaging, valuable, and intuitive user experiences for our web and mobile apps. Play a critical role in shaping product led growth by designing high impact experiences across the product that convert and retain users.

As part of the Digital and Scale Customer Success team, you will partner closely with the Customer Success Teams and Leaders, Business Intelligence Team, Revenue Operations, Sales, and Customer Outcomes Journey teams to operationalize programs and draw insights from key CS motions. Your role involves driving value for customers at scale and partnering with CSMs and leaders to examine and report on trends in value delivery, creating effective, predictive, data-driven, and automated CS programs.