Remote Customer service Jobs • Freshdesk

An intensely organized and detail oriented candidate with exceptional communication skills is needed. You will be working directly with clients and ensuring that they have an amazing experience using the Ontic platform while resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.

Assist residents with issues related to our property portal, including support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. Responsibilities include responding to resident inquiries, troubleshooting payment issues, and collaborating with internal teams.