Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.
Evaluate AI-generated support replies for accuracy and brand voice consistency.
Simulate realistic customer interactions to test AI handling of edge cases.
Audit AI-generated FAQ articles and knowledge bases for technical correctness.
Prolific is building the world's largest pool of quality human data for AI development. They connect researchers with paid participants to gather diverse behavioral data, and are at the forefront of ethical AI data collection.
Assist customers with product inquiries and concerns.
Ensure customers are delighted and satisfied with their interaction.
Turn dissatisfied customers around in case of shipping or product delays.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada with a team distributed around the world. They have a fun remote start-up culture.
Assist customers with product inquiries and concerns, ensuring satisfaction and delight.
Turn around dissatisfied customers due to shipping or product delays.
Manage and implement customer service software improvements while learning best practices.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada, with a fully remote team distributed worldwide. They are a fast-paced, high-growth company seeking passionate individuals to own their role.