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Role Summary:
- Manage asynchronous email tickets and learner inquiries.
- Follow structured workflows and quality standards.
- Deliver a high-quality, human support experience.
Specific Responsibilities:
- Respond to learners with clarity, warmth, and precision.
- Ensure tickets are properly tagged, categorised, and documented.
- Strengthen the customer journey by ensuring a predictable support experience.
Skill Requirements:
- Excellent written communication skills.
- Strong attention to detail and consistency.
- Comfortable using ticketing tools.
ALX Africa
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. With hubs in 8 cities across Africa and counting, they provide safe access to quality learning and a dedicated network of expert instructors.