Training Associate

Training:

• Support the Manager of Training in designing and maintaining onboarding and continuing education programs.
• Build training content such as documenting SOPs, video walkthroughs, playbooks, and e-learning modules.
• Oversee LMS user management and consider administrative support needs.

Customer Support:

• Serve as a second line resource for homeowners, solar installation companies and sales professionals by responding to inquiries via phone and email.
• Serve as a subject matter expert for partners trained through HDM’s programs, providing frontline support on inquiries within scope and routing others appropriately.
• Manage EPC portal access, including onboarding new personnel and removing inactive users.

Key Competencies:

• Excellent Communication: Clear, thoughtful, and responsive communication skills across phone, email, and documentation.
• Detail-Oriented: Precise and thorough in both customer interactions and training documentation.
• Customer-Focused: A natural problem solver who brings empathy and patience to customer interactions.