This role involves leading a team of accounting consultants and overseeing operations specific to helping venture-backed startup clients succeed. You will contribute to the business development efforts and leverage technology to optimize internal processes. You will manage accounting consultants, provide guidance, implement strategic plans, act as a point of escalation for clients, and identify new business opportunities.
This role will lead the entire Operations Team and be responsible for the corresponding Tech Stack (Salesforce, i360, Sales Navigator, Outreach, 6Sense, CPQ, Pardot Gong, etc.). The role will report to the CRO, and work as a strategic business partner to the New Sales, Account Management, Marketing, SDR, and Sales Enablement teams to ensure our processes, systems, and people are aligned, efficient, and optimized.
Supports the strategic direction for CROs, and preferred clinical trial vendor providers used in support of all clinical trials supported by Clinical Operations. Leads the development and implementation of robust vendor performance and governance programs, including establishment of Key Performance Indicators (KPIs), Operational Key Metrics (OKMs), Key Risk Indicators and effective vendor oversight to provide global, high quality clinical trial services.
Lead safety strategy and execution across our in-home care workforce. Develop and oversee programs that improve the safety of our Care Professionals (CPs) and clients in the home environment. Reduce workplace injuries, improve reporting and prevention systems, and managing the full lifecycle of workers’ compensation cases, working with operations, clinical, people, legal, and product teams.
Own P&L and KPIs for all clinics, including visit volume, clinician productivity, NPS, EBITDA, and unit economics. Develop and socialize a standardized operating model, SOPs, and dashboards to ensure consistent performance across markets. Establish weekly, monthly, and quarterly operating rhythms that drive accountability and continuous improvement.
This role will report to the Vice President of Customer Training, U.S. As a leadership team member, this individual will be a key player in leading and developing a regional operations team. This individual will evaluate current processes and focus on implementing strategic and efficient business processes that lead to operational excellence.
Lead the strategy, operations, and experience of Testlio’s global network of over 60k freelancers. This role requires someone hands on who can lead across functions, set vision, and scale systems. Someone who stays close to the work, listens to people, and understands what great execution looks like.
Lead a newly formed team focused on building the operational backbone of Shippo’s Carrier services - shipping reliability, billing accuracy, and customer trust. You’ll create and own a new Carrier Operations function, leading a team of 1-2, that proactively monitors and resolves anomalies across our shipping, rating, and billing systems. This role is critical to ensuring a seamless, scalable experience for Shippo’s customers and carrier partners alike.
This is a unique opportunity to get in early at a fast-growing, venture-backed startup and work closely with our CEO and founding team. We're looking for someone with 1–2 years of experience in an operations role at an early-stage B2B SaaS company who’s eager to roll up their sleeves and make an immediate impact. If you're excited about creating structure from scratch, supporting key revenue workflows, and building scalable systems that keep the business humming, this role is for you.