Support new initiatives to grow the program and for driving our existing programs to scale. Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams. Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value.
Lead the strategy, execution, and evolution of our global Services organization, owning the methodology, operations, and delivery of all implementation, advisory, and solution consulting motions, ensuring our customers realize measurable business outcomes and accelerated time-to-value. Partner deeply across Sales, Customer Success, Product, and Engineering to build a world-class services function that drives predictable, high-quality enterprise delivery at scale. Serve as a strategic advisor both internally and externally shaping customer success, influencing product direction, and driving long-term growth through an exceptional services experience.
Drive Lime’s growth and operational strategy in New York City as Operations Manager. Be the voice of Lime with city officials, community members, and businesses promoting safety and increasing ridership. Work cross-functionally with government relations, product, etc. and execute the market strategy while optimizing the fleet. Maintain your market’s P&L and manage a small team.
Partner directly with the VP of Operations and help scale the systems, processes, and analytics that power our care delivery engine. Collaborate across clinical, support, product, and engineering teams to drive efficiency, improve quality, and build infrastructure that supports exceptional patient care. This role offers real ownership, autonomy, and a clear path to grow into leadership.
Drive cross-functional initiatives that enhance processes and improve operational efficiency across various departments. Maintain key cross-functional operations and track enterprise KPI targets. Support annual and quarterly planning, contributing to integration projects and building trusted relationships across teams.
As an Implementation Manager at Drata, you’ll be at the forefront of helping customers build trust at scale, guiding organizations through the critical onboarding and implementation phase. You’ll combine your expertise in project management, software implementation, and compliance to help customers adopt Drata efficiently and effectively. This is a high-impact role where you’ll own the customer relationship during implementation.