Remote Operations management Jobs • Sales

We seek a Manager for our Expert Services organization in EMEA, focused on leading a team of Business and Technical Consultants in delivering timely, high-quality work for ServiceNow customers. This includes consultation, advisory guidance, and implementation across the ServiceNow Platform, focusing on App Engine and core platform capabilities.

This is a high-impact role responsible for driving strategic direction, operational excellence, and sustainable growth across all business units and affiliate operations. As President, you will oversee multi-site performance across domestic and international markets, champion innovation in customer experience (CX), and empower high-performing teams across sales, service, technical support, back-office, and collections.

The Engagement Manager ensures the successful planning, coordination, and execution of consulting engagements. Operating at a project level, they act as the bridge between Sales, Pre-Sales, Consulting, and Customers, ensuring projects are delivered on time, within scope, and budget while driving customer satisfaction and value realization.

In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you will lead a team that excels in software implementation delivery. Managing with a focus on operational excellence includes ensuring customer and employee success, leading through hands-on and strategic initiatives, and cultivating a positive and productive environment.

This is an exciting opportunity to take over the leadership of a profitable, high-integrity EdTech business with a deeply loyal customer base. As General Manager, you will lead the company through its next chapter of growth, ensuring operational continuity and scaling its go-to-market engine and product roadmap. The GM will lead all day-to-day operations, including sales, marketing, product, support, and internal processes.

Lead, motivate, train, and retain a team of part-time Merchandising Representatives and Surge staff to ensure high performance and engagement. Oversee a retail district and act as the general manager, taking full ownership of business operations and performance. Manage all aspects of staffing, including hiring, onboarding, training, scheduling, and performance management.

The Customer Retention Manager will have a direct impact on business growth, as they help more people achieve their academic goals and aid Varsity Tutors' national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with the Customer Escalations team.

The Area Manager provides leadership, direction and accountability for the Retail Stores Team in a designated region. They drive results through effective sales team management, customer engagement, coaching, and mentoring using business KPI’s. They are responsible for managing multiple priorities, the supervision of Store Managers, retail projects, and execution of initiatives to enhance performance, driving top-line sales with a strong focus on profitability.

Seeking a Manager of Implementation Services to provide operational and functional leadership, focused on scaling our delivery capabilities, driving operational excellence, and developing the team. You will lead a team of implementation professionals and be responsible for day-to-day management of the Implementation Services team and strategic initiatives.