Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.
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Owns the overall success, renewal and growth for all customers in the Strategic Tech, TMT, & SI Major Area. Drives the alignment of customer success, expert services and transformational resources through adoption of innovative offers. Focus on customer intimacy to deliver business impact and innovation to a customer’s business.
Lead, scale, and operate the Fictiv Local business from inception to national rollout. The GM will own P&L responsibility, own and refine the franchise model, build the organization, and drive Fictiv Local expansion across the U.S. manufacturing landscape. The ideal candidate is equally comfortable in the boardroom and on the shop floor.
This role is at the ground level of building and developing Vuori’s unique and fast-growing retail store experience. The company is looking for an experienced multi-unit leader who succeeds in the challenge of a fast-growing business. You are the ultimate ambassador of our brand; accountable for creating a highly productive environment in which customers have a fun and memorable experience, employees are motivated to do their best, and the business thrives.