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About The Role:
- Ensure successful delivery of Managed Service solutions for new and existing clients.
- Coordinate meetings with customers to deliver reporting metrics and address concerns.
- Serve as a liaison between customers and the technical delivery team.
What You'll Do:
- Participate in creation and delivery of new Agreements or Change Requests.
- Schedule and deliver proactive analysis of service requests.
- Review and update reporting requirements in alignment with business objectives.
Qualifications & Interests:
- Bachelor’s degree from an accredited university required.
- Minimum 7 years’ experience in IT with 3 years in client-facing roles within Managed Services or ITSM.
- Strong leadership experience and ability to build collaborative working environments.
Trace3
Trace3 is a leading Transformative IT Authority, providing technology solutions and consulting services to clients. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate and employ more than 1,200 people all over the United States.