Senior Engagement Manager

Responsibilities:

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience with implementing or operating the ServiceNow platform or equivalent Enterprise SaaS vendor technology.
• Proven success in driving complex issues through analysis and resolution.