Principal Engagement Manager

Role Details:

• Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum of 10 years of high-tech/SaaS industry experience and 8+ years in Customer Engagement roles.
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting.

Skills:

• Thought leadership and strategic thinking; ability to gather and analyze data.
• Excellent negotiation and persuasion skills; facilitation skills in leading and planning meetings.
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically.