Remote Operations management Jobs • Agile

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Coordinate service delivery activities between the organizational units and supervise their work. Overall responsibility for the E2E execution of service requests. Primarily responsible for escalation and claim management. Ensure compliance with deadlines and expected service levels.

Responsible for overseeing a team of delivery managers that plan and execute internal customer operations projects within the established scope, budget and timeline, as well as participate in corporate projects. The primary focus of this team is our self-service experience which includes the omnichannel customer journey and player interactions with chatbots and automation.

We are looking for a Senior Delivery Implementations professional to join our Delivery Solutions team. The Delivery Implementations team plays a crucial role in ensuring successful project delivery for our clients by overseeing the onboarding, integration, and operational readiness of new merchants and partners. This role bridges commercial commitments with operational execution.

The Product Operations Lead will play a critical role in leading large-scale, high-impact, cross-functional R&D product launches. This role will lead all aspects of programs and coordinate the work to be executed by the project team to ensure milestones are delivered. It will also surface and drive resolution to issues and blockers by clarifying assumptions, while providing analytical insight and foresight to help shape long-term strategy.

Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Coordinate service delivery activities between the organizational units and supervise their work. Overall responsibility for the E2E execution of service requests. Primarily responsible for escalation and claim management. Ensure compliance with deadlines and expected service levels.

As the Senior Director of Product Operations, you will be responsible for optimizing how our product development teams work and scaling processes to support Calendly’s growth. Key responsibilities include: Operational Efficiency & Product Lifecycle Management Design, implement, and optimize processes for strategic planning and product development Oversee product release processes, ensuring timely and successful launches.