Accountable for on time, on budget delivery of the defined solution scope.
Leads the delivery team throughout the engagement, often in collaboration with a services partner.
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
ServiceNow started in San Diego, California in 2004. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, with their intelligent cloud-based platform that connects people, systems, and processes.
Manage day-to-day operations for multiple Application Management Services (AMS) clients.
Act as the first line of support for customer incidents and coordinate ticket assignments.
Facilitate customer meetings, prepare management reports, and maintain internal documentation.
Jobgether leverages AI to streamline the hiring process by connecting candidates with fitting roles. They focus on ensuring applications are reviewed quickly and fairly, presenting a shortlist to the hiring company.
Serve as the primary point of contact for a high volume of small client accounts, managing day-to-day requests and inquiries.
Coordinate with internal teams (Service Desk, Engineering, Finance, Billing, etc.) to resolve client issues through to completion.
Support client retention by ensuring a responsive, reliable, and positive day-to-day client experience.
Jobgether is a company using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. Their system identifies top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead Product Implementations for multiple projects focused on enterprise clients.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
Schedule and Assign the workload across our Team so they work efficiently.
Appropriately triage all service delivery board tickets according to CTS workflows and standards.
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.
Responsible for business growth with existing manufacturers.
Create, manage, and execute the company’s strategic plan.
Maintain and strengthen overall client relationships.
CareTria is dedicated to providing exceptional care, currently seeking passionate contributors to join their team. As an equal opportunity employer, they value integrity, teamwork, and results-oriented individuals.
Lead assigned teams to deliver high-quality operational support.
Oversee workflows and monitor KPIs to enhance operational efficiency.
Focus on team training and development while driving continuous improvement initiatives.
Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.
Take leadership role in strategic account planning and execution that allows for multi-offering penetration, with focus on EMP and Managed Services
Foster effective relationships throughout the client environment, from Executive teams through IT and independent Business Units
Influence and drive business and IT alignment within client organizations
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. They have over 1,000 experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score and are a 'Best Place to Work'.
Act as the primary point of contact for incident communication.
Monitor incident queues and escalate issues as necessary.
Facilitate post-incident reviews to identify underlying causes.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Its system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Be accountable for team attainment of utilization and revenue.
Be responsible for the oversight of delivery teams assigned to customer engagements.
Be accountable for delivery quality and customer satisfaction.
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and unlock work that truly matters.
Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead client projects to implement or enhance Employer Services solutions.
Manage and maintain project plans, documentation and milestones.
Prepare, coach, and guide clients for successful program rollouts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Lead distributed teams across North America and Eastern Europe, aligning execution with client expectations and business outcomes.
Own end-to-end delivery of complex programs, ensuring scope, budget, timelines, and quality are met consistently.
Serve as the primary delivery contact for clients, building trusted relationships through transparency and strategic insight.
Robots & Pencils drives digital innovation by building meaningful, scalable software products for forward-thinking clients. They blend strategy, design, and engineering to craft technology that transforms businesses and improves human experiences.
Own and grow a portfolio of MSP clients end-to-end.
Clean up agreements, eliminate billing confusion, and align clients to standards.
Confidently present upgrades to leadership.
We are a company that cares about our employees and are looking for motivated teammates. We foster a culture of growth and creativity and encourage team members to take ownership of their roles.
Own successful onboarding and expansion delivery across all customers
Lead executive-level escalation conversations
Hire, coach, and develop implementation managers and solutions architects
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.
Develop, position and provide product-specific solutions during sales cycles.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, and include 85% of the Fortune 500®.