Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Coordinate service delivery and support technical planning.
Manage the operational scope of assigned services.
Participate in incident, problem, change, and escalation management.
Deutsche Telekom IT Solutions Slovakia entered the life of the Košice region in 2006 and has grown to be one of the founding members of Košice IT Valley. They are the second largest employer in the eastern part of the country with more than 3900 employees and provide innovative information and communication technology services.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Ensure seamless communication between IT and other teams.
Help drive the organization's performance and resolution of issues.
Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Lead the identification, triage, escalation, and resolution of incidents to minimize customer and business impact.
Provide timely, clear, and professional communication to internal stakeholders throughout the incident lifecycle.
Develop, maintain, and improve incident management processes, procedures, runbooks, and playbooks.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.
Providing customer service through responding to issues and keeping them informed.
Owning assigned issues/incidents through the ticket lifecycle management.
Creating, maintaining, and curating incident documentation for customer and team benefit.
The Adaptavist Group combines teamwork, technology, and processes, helping businesses be better. They deliver enterprise software and tailored solutions across technology ecosystems; they are experts at change and operate globally.
Drive root cause investigations for the high impact/high visibility escalated issues.
Collaborate with the cross functional teams to achieve the best resolution for our customers.
Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Monitor daily call queue performance for coverage, volume, and adherence.
Assist Service Management team with trend analysis in ConnectWise Manage and Power BI.
Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they value ownership, execution, growth, intelligence, and camaraderie, striving to maintain a professional yet friendly environment.
Act as the primary interface between customers and the organization.
Lead and manage dynamically organized squads (typically 8–10 members).
Ensure the stability, reliability, and efficiency of IT services and infrastructure.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees and have hundreds of large customers, corporations in Germany and in other European countries.
Oversee project delivery and manage complex programs.
Ensure alignment with business objectives and maintain quality.
Engage with stakeholders and ensure customer satisfaction.
Jobgether is a platform helping partner companies with hiring. The company uses AI-powered matching process to ensure applications are reviewed quickly.
Serve as the Request Management Subject Matter Expert for the efficient operation of Request Management within the ServiceNow platform.
Support demand management activities, including intake, assessment, prioritization, and routing of requests.
Develop, maintain, and analyze KPIs, metrics, dashboards, and reports using ServiceNow Performance Analytics; Power BI experience is a strong plus.
Emory Healthcare fuels professional journeys with better benefits, valuable resources, ongoing mentorship and leadership programs. They foster a supportive environment that enables employees to reach new heights in their careers and be what they want to be.
Manage contract fulfillment, invoicing, and pre-sales support.
Monitor SLA compliance, steer order management, and control costs.
Orchestrate stakeholders, ensure service delivery, and contribute to product development.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025, according to Randstad’s representative survey. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees and has hundreds of large customers, corporations in Germany and in other European countries.
Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
Manage customer relationships, acting as the primary point of contact for all service-related matters.
Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. They work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.
Lead 2–3 concurrent operational and process improvement programs, ensuring alignment with business objectives and measurable impact.
Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers that could impact factory operations and rack delivery.
Analyze operational, inventory, and ERP (SAP) data using advanced Excel and reporting tools to drive informed decision-making and maintain data accuracy.
Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington. They unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business and believe in unique perspectives and build teams of people with diverse skillsets and backgrounds.
Own and improve the customer experience on the Open Telekom Cloud Marketplace.
Assist customers with platform issues and coordinate with technical teams.
Manage relationships with marketplace sellers and partners.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group, a leading provider of IT and telecommunications services in Europe. They have over 5300 employees and an award-winning culture, with hubs in Budapest, Debrecen, Pécs, and Szeged dedicated to growing cloud professionals.
Provide on-call rotation support for production systems and facilitate incident management.
RRD is a global provider of marketing, packaging, print, and supply chain solutions. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, they bring expertise, execution, and scale.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Green Thumb Industries (GTI) is a cannabis consumer packaged goods company. We focus on improving people's lives through access to high-quality cannabis.