Ensure seamless communication between IT and other teams.
Help drive the organization's performance and resolution of issues.
Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems.
Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations.
Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools.
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They have core values of Integrity, Advocacy, Commitment, Inclusion, and Excellence and their globally recognized certifications provide endorsement of cybersecurity knowledge.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Design, develop, and customize ServiceNow applications.
Automate TPSM and other enterprise processes critical to billing and financial operations.
Monitor and optimize ServiceNow platform performance.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business and employs more than 1,200 people all over the United States.
Gather and document business and functional requirements for the NOW Engage platform via stakeholder input and process review.
Review current delivery workflows to find inefficiencies and areas for improvement.
Build relationships with key stakeholders.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They empower organizations to find smarter, faster, and better ways to work by seamlessly connecting people, systems, and processes in the cloud.
Contribute and maintain a showcase of ITAM solutions created on the ServiceNow platform.
Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the ServiceNow platform.
Assist the sales personnel in the qualification of customer needs and performing pre demo needs analysis
ServiceNow's technology makes the world work for everyone. They serve approximately 85% of the Fortune 500® and are one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™ with more than 7,700+ customers.
Drive root cause investigations for the high impact/high visibility escalated issues.
Collaborate with the cross functional teams to achieve the best resolution for our customers.
Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead the technical design and implementation of complex ServiceNow solutions.
Act as the highest-level engineering authority for ServiceNow implementations.
Drive performance, scalability, and reliability improvements through engineering techniques.
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They employ more than 6,000 people across the globe and cultivate collaboration to succeed, offering independence to make a larger impact.
Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.
Own and manage the service catalog and experience-level objectives (XLAs).
Standardize processes for service requests, launches, and communications.
Drive measurable improvements in service fulfillment and customer satisfaction.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support product sales as a technical and domain expert.
Lead discovery workshops to determine customers' challenges.
Stay current on competitive analysis and market differentiation.
Our client provides cloud-based platforms and solutions that help digitize organizations. They aim to enable smarter and faster workflows for businesses.
Design, develop, and implement custom ServiceNow applications and modules.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes ahead of need, bringing commercial-grade platforms and mission-ready AI to federal agencies.
Develop and support the integration of 3rd party systems with ServiceNow, like MID server and web services (REST).
Create and maintain API and data integrations between ServiceNow and other services.
ServiceNow is a global market leader that brings innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with their intelligent cloud-based platform that seamlessly connects people, systems, and processes.
Oversee and execute Salesforce updates to enhance system capabilities and user experience.
Create reporting in ServiceNow to ensure SLAs are being met.
Coordinate with cross-functional teams to drive project progress and resolve any issues.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions. They specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, and foster a fun, collaborative culture that thrives on innovation and creativity.
Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo provides a comprehensive processing platform for banking, card issuing and financial market infrastructure. Pismo's 500+ employees are located in more than 10 countries around the world and helps customers innovate and build the next generation of banking and payment solutions.
Convince customers to adopt the ServiceNow IT Operations Management suite.
Inspire with an innovative mindset, guiding the future of ITOM solutions.
Qualify, scope, plan, and deliver customer-facing activities like presentations and demos.
ServiceNow, founded in 2004, provides AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with their intelligent cloud-based platform that connects people, systems, and processes.
BCM Technical Configuration, serve as the technical lead for the setup and optimization of the BCM module, and configure Business Impact Analysis (BIA), Crisis Management workflows, and continuity planning.
Design and automate the end-to-end BCT lifecycle, streamline workflows from initial impact assessments to the generation and testing of recovery plans.
Develop real-time dashboards and utilize Performance Analytics and collaborate with the ITSM team to leverage CSDM data to ensure recovery plans are grounded in accurate application and infrastructure dependencies.
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. Their team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
Review and validate change requests for completeness, risk, and business impact.
Enforce change management policies and procedures, ensuring consistent execution across all change types.
Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
Jobgether is a platform that connects job seekers with potential employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Monitor daily call queue performance for coverage, volume, and adherence.
Assist Service Management team with trend analysis in ConnectWise Manage and Power BI.
Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they value ownership, execution, growth, intelligence, and camaraderie, striving to maintain a professional yet friendly environment.
Drive portfolio management, including demand intake, prioritization, and capacity planning.
Lead a team of high-performing program managers who drive digital transformation.
Communicate program strategy, risks, status, and recommendations clearly to executive leadership.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.