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Requirements Definition:
- Gather and document business requirements.
- Develop user stories and acceptance criteria.
- Prioritize requirements backlog with the Product Owner.
Business Process Analysis:
- Review current delivery workflows to find inefficiencies.
- Create future-state process diagrams.
- Identify standardization opportunities and enforce compliance.
Stakeholder Engagement:
- Build relationships with key stakeholders.
- Run requirements workshops and validation sessions.
- Develop strategies and communications to boost platform adoption.
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ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. They empower organizations to find smarter, faster, and better ways to work by seamlessly connecting people, systems, and processes in the cloud.