Join the Business Applications team to build and refine processes for system-related requests for Salesforce, NetSuite, Workday, and other key business applications. This role bridges the gap between IT and business stakeholders, ensuring that technology investments are prioritized effectively and deliver measurable business value.

The Business Analyst for the Fraud Team supports fraud prevention through process design and business analysis. In this role one will gather requirements, analyze fraud data, and collaborate with stakeholders to enhance fraud detection and mitigation strategies.

Support the enhancement and expansion of our ServiceNow Employee Center Pro platform by gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption. Partner with stakeholders and translate business needs into user stories.

The Manager role will work closely with business process owners and product owners, evaluating current processes and overseeing solution implementations. The role will facilitate workshops and discovery sessions, conduct process assessments, oversee the entire product lifecycle, and support the development and maintenance of project and policy governance procedures.

Serve as a subject matter expert for select products and processes. Create, maintain, and share complex business flow diagrams. Perform impact analysis and share findings to help inform priority decisions. Partner with developers to ensure a thorough understanding of user stories. Collaborate to assess the metrics to measure progress and impact.

Embark on an exciting journey into the realm of product development! This role involves creating and managing stories in JIRA, evaluating business requirements, monitoring development, managing incidents, and documenting user story acceptance tests. The analyst will also facilitate problem-solving with stakeholders and ensure high development quality.