Analyzes and refines business requirements using Agile frameworks, creating detailed user stories and functional specifications that guide the development of software solutions. Participates in the product development lifecycle, ensuring thorough documentation and adherence to best practices in system design and user experience. Responsible for facilitating collaboration among stakeholders.
The Business Analyst will create the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards. This role involves interacting with business stakeholders to solicit requirements, translating them into detailed specifications and use cases, and working closely with development teams throughout the software build and testing process.
Your job will be to develop a part of a distributed system that serves the hospitality industry. Responsibilities include performing requirements analysis, documenting, and communicating the results of your efforts, gathering critical information from meetings with various stakeholders and producing useful reports. You will also serve as a liaison between stakeholders and developers, working closely with the Product Owner to maintain a product backlog.
Contribute to the successful rollout of a landmark project while helping evolve a platform that is reshaping fare payments globally. You’ll work at the intersection of discovery and delivery, collaborating with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into scalable, user-focused solutions that support Masabi’s mission of simplifying transit for everyone.
This role is pivotal to a major new agency partnership and will sit across core product areas including Account-Based Ticketing, Payments, and Agency Portals. You’ll work at the intersection of discovery and delivery, collaborating with Product Managers, Engineers, Designers, and agency stakeholders to translate business needs into scalable, user-focused solutions that support Masabi’s mission of simplifying transit for everyone. This is your chance to contribute to the successful rollout of a landmark project while helping evolve a platform that is reshaping fare payments globally.
Lead end-to-end requirement gathering activities, including defining scope, setting goals, managing deliverables, and ensuring alignment with client and organizational objectives. Facilitate Scrum ceremonies and proactively identify and remove impediments to ensure team progress. Analyze complex business problems, gather user requirements, and recommend IT solutions by collaborating closely with stakeholders, managers, and end users.
Collaborate with Product Owners to break down complex business needs into clearly defined epics, user stories, and acceptance criteria that reflect stakeholder objectives. Lead and facilitate backlog refinement sessions, helping prioritize features and stories based on business value and technical feasibility. Engage with stakeholders across business and technical teams to align roadmaps, identify dependencies, and proactively mitigate delivery risks.
ServiceNow is seeking a Senior Software Licensing Analyst to join their Subscription and Usage Analytics team. This role involves analyzing license utilization, reviewing contractual data, negotiating upsells, and supporting projects to automate processes. The candidate will work with Sales, Renewals, Operations, Business Intelligence, Product, and Engineering teams.
Elicits, analyzes, and documents business requirements for complex projects, working closely with stakeholders to understand their needs and translating them into technical specifications. Ensures that final deliverables meet business objectives and drives process improvements to ensure project success, leveraging extensive experience.
Partner with stakeholders to understand business goals and translate them into technology solutions, break down business capabilities into actionable user stories, and collaborate with engineers to shape scalable solutions. Prioritize impact and gather feedback to ensure value delivery, and support smooth launches through user acceptance testing.