We’re looking for a skilled and proactive Senior Business Analyst with strong Salesforce experience to join our team. In this role, you’ll work closely with product managers, engineering, and business stakeholders to gather and document detailed requirements, refine user stories, and support agile development, focusing on the Salesforce and Zuora platforms. You will serve as the key liaison between business and technical teams, ensuring alignment on requirements, driving continuous improvement, and delivering high-quality solutions.

You will play a key role in bridging complex business needs with technology solutions, working closely with Delivery Leads, Architects, and global cross-functional teams to shape and deliver critical, high-impact projects that evolve and support our business. You'll focus on delivering value, improving outcomes, and solving real business problems through thoughtful analysis and collaboration.

Drive the strategic management, optimization, and enhancement of our Workday platform. Act as the bridge between business stakeholders and our HR/Workday core team. Analyze business processes to find areas for improvement. Work closely with the Workday Product Owner to prioritize and manage system enhancements.

Seeking a highly motivated and experienced Senior Business Analyst with expertise in Salesforce and Kantata SX. This role supports business processes related to Professional Services, Project Portfolio & Program Management (PPPM), and Implementation workflows. You will collaborate with cross-functional teams to gather requirements, refine user stories, and support agile development and system improvements across key platforms.

Support the Lynx team as a Business Analyst, playing a key role in further developing services, driving demands into technological solutions, and supporting the business side from an IT perspective. You will clarify demands, have analytical ownership, support the product owner, connect the customer and development team and create documentation.

The Business Analysts work at the forefront of Information Technology and Information Security, pivotal in deciphering, analyzing, and interpreting business data to drive informed decision-making and strategic initiatives. This role demands strong analytical prowess, astute business acumen, and effective collaboration with stakeholders across the organization. Your analytical skills will be key in uncovering opportunities for process improvements and efficiencies that drive value within the organization.

Working closely with our engineering and product development teams by facilitating positive inbound and outbound communications with our customers along with related technical support activities. You will work on a variety of items such as incoming customer requests for information or assistance, outgoing communication to prospective customers to offer insight and education about our platform and technical tasks to configure setup for customers.

PointClickCare is searching for a Sr. Business Analyst that is Salesforce certified and a subject matter expert to support our strategic initiatives and build relationships with the business community. As a member of the Technical Delivery & Operations team, you will be responsible for analyzing and validating business needs, leading and conducting QA activities, and designing processes to improve system effectiveness.