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Business Analysis & Product Support:
- Partner with Product Owners, Underwriters to define business and functional requirements in the form of user stories.
- Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development.
- Identify, define, and document recommendations and requirements for new product solutions and enhancements.
User Acceptance Testing (UAT):
- Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows.
- Coordinate testing efforts with business users and cross-functional teams.
- Log, track, and validate resolution of defects, ensuring issues are resolved prior to release.
Collaboration & Delivery:
- Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.
- Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction.
- Provide documentation, training materials, product demonstrations and training end users for all modified and new systems, as needed.
Crum & Forster
Crum & Forster (C&F) provides specialty and standard commercial lines insurance products through admitted and surplus lines insurance companies. With more than 2500 employees in locations throughout the United States, C&F is part of Fairfax Financial Holdings, a global, billion dollar organization, and is recognized as a great place to work, earning workplace and wellness awards.